Service Centre ManagerJob ID: M-0045
Location: Edmonton
Industry: Medical
Category: Operations
Recruiter: Robert Danbrook » New Search
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DetailsOur client is a global leader in the development and manufacturing of innovative medical products. They are currently looking for a Service Centre Manager for their Edmonton division. This position is responsible for the management and operating tasks at the centre. This may include duties such as; pick-up, delivery and technical service to customers as required.
RESPONSIBILITIES
• Analyze service centre and territory to help identify areas for cost reduction
• Meet with sales force to help understand customer and territory requirements
• Provide customers with new business models and after sales service models
• Meet with customers to resolve issues, provide quality service and enhance service levels
• Control day to day operations in Service Centre
• Inventory Control and reconciliation
• Comply with all SOX and Service Centre audit requirements
• Work closely with Service Centres, Sales Representatives, Call Centre and Quality Assurance
• Coach, mentor and evaluate service staff in order to develop succession plans
• Resolve documentation discrepancies
• Deliver, pick up and service of our products when necessary
• In-servicing clients on our products when necessary
• Completion of daily reporting
• Comply with contamination process
• Cleaning of contaminated equipment when necessary
• Quality control and assembly of equipment when necessary
• Truck inspection and reporting of driving log when necessary
• Data entry of information into system
• Liaison with head office regarding all aspects of above responsibilities
SKILLS REQUIRED
• Minimum 2 years experience in a managerial role
• Excellent organizational and time management skills
• Excellent interpersonal and communication skills
• Ability to lead and motivate a team
• Computer experience required
• Experienced in Inventory Control and Asset Management
• Committed to pursuing continued education
• Class 5 drivers license with excellent driving record
• Knowledge of area and main highways
• Must be customer service oriented
• Willing to travel distances
• Able to work flexible hours
• Must be able to work in a hospital environment
• Background in field service dispatch an asset
• Oracle experience would be an asset
How To ApplyIf you wish to apply for this job, click here to email us and don't forget to attach a Microsoft Word version of your resume.
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